Energy Industry Case Study Legal Discovery Process
公司规模
1,000+
地区
- America
国家
- United States
产品
- Ultimus BPM Suite
技术栈
- Business Process Management (BPM)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 公用事业
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 监管合规监控
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
NV Energy is a major utility company providing electricity to 2.4 million citizens throughout Nevada and northeastern California, as well as a state tourist population exceeding 40 million annually. The company serves various communities, including Las Vegas, Reno-Sparks, Henderson, Elko, and South Lake Tahoe. Additionally, NV Energy supplies natural gas to over 145,000 citizens in the Reno-Sparks area. The company is responsible for ensuring reliable energy supply while adhering to government standards and deadlines to avoid fines or negative case findings.
挑战
The manual legal discovery process at NV Energy was prone to errors, extremely time-consuming, and labor-intensive. The process involved over 100 steps and required significant manual work, including printing and running memos around the company. This manual process had a wide margin of error, as it was human-driven, and any employee's absence could cause delays. The stringent time deadlines mandated by the government added pressure, as missing these deadlines could result in fines or negative case findings. Additionally, managers spent a considerable amount of time performing this manual process, negatively impacting their overall productivity.
解决方案
NV Energy implemented the Ultimus BPM Suite to automate their legal discovery process. This solution efficiently routes questions to legal teams and handles exceptions within the dynamic process. The automation begins when a case is opened, such as a request filed with the state Commission for a rate increase or a pending lawsuit. The Ultimus BPM Suite significantly reduced the processing time, allowing employees to spend only a half hour at the start of the day and an hour at the end on data input, freeing up their workload. Management no longer needed to oversee the data input, enabling them to focus on critical issues. The automated process brought NV Energy in compliance with government standards and deadlines, improved reporting, and allowed the company to focus on business execution and critical needs.
运营影响
数量效益
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