Energy Industry Case Study Legal Discovery Process
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ultimus BPM Suite
Tech Stack
- Business Process Management (BPM)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Utilities
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- System Integration
- Software Design & Engineering Services
About The Customer
NV Energy is a major utility company providing electricity to 2.4 million citizens throughout Nevada and northeastern California, as well as a state tourist population exceeding 40 million annually. The company serves various communities, including Las Vegas, Reno-Sparks, Henderson, Elko, and South Lake Tahoe. Additionally, NV Energy supplies natural gas to over 145,000 citizens in the Reno-Sparks area. The company is responsible for ensuring reliable energy supply while adhering to government standards and deadlines to avoid fines or negative case findings.
The Challenge
The manual legal discovery process at NV Energy was prone to errors, extremely time-consuming, and labor-intensive. The process involved over 100 steps and required significant manual work, including printing and running memos around the company. This manual process had a wide margin of error, as it was human-driven, and any employee's absence could cause delays. The stringent time deadlines mandated by the government added pressure, as missing these deadlines could result in fines or negative case findings. Additionally, managers spent a considerable amount of time performing this manual process, negatively impacting their overall productivity.
The Solution
NV Energy implemented the Ultimus BPM Suite to automate their legal discovery process. This solution efficiently routes questions to legal teams and handles exceptions within the dynamic process. The automation begins when a case is opened, such as a request filed with the state Commission for a rate increase or a pending lawsuit. The Ultimus BPM Suite significantly reduced the processing time, allowing employees to spend only a half hour at the start of the day and an hour at the end on data input, freeing up their workload. Management no longer needed to oversee the data input, enabling them to focus on critical issues. The automated process brought NV Energy in compliance with government standards and deadlines, improved reporting, and allowed the company to focus on business execution and critical needs.
Operational Impact
Quantitative Benefit
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