能源公司利用 NETSCOUT 解决楼宇间通信问题
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius®PULSE Server
- nGeniusPULSE nPoints
技术栈
- Synthetic Testing
- Network Monitoring
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络与连接 - 网络管理和分析软件
适用行业
- 石油和天然气
适用功能
- 商业运营
服务
- 系统集成
关于客户
这家市值数十亿美元的大型财富 500 强企业是一家拥有百年历史的跨国石油和天然气公司。该公司拥有数万名全球员工，是世界上最大的综合炼油商、石油产品营销商和化学品制造商之一，生产燃料、润滑油和特种化学品等基本商品。多个数据中心的复杂设计、每个办公室的语音和视频通信以及数十个互连的制造和研究设施使其企业网络成为公司日常运营和业务成功的关键部分。
挑战
该公司在美国开设了一个新的公司总部园区，将来自各个业务部门的数千名员工聚集在一个世界一流的设施中，旨在促进沟通和协作。员工们的任务是应对全球业务挑战，园区 IT 网络专为处理众多建筑和公司数据中心之间的大量网络流量而设计。一旦所有园区建筑都配备齐全，公司就会遇到建筑间通信问题。由于园区内有许多业务部门，因此每个部门都必须能够可靠地访问所有其他建筑以及数据中心，以便进行通信和共享系统。IT 需要一种简单的方法来验证和监控这个复杂的接入点网格。供应商完成光纤升级后，一些建筑中的用户在使用某些应用程序时会遇到间歇性降级。很难查明问题所在，因为只有某些建筑的流量在特定时间受到影响。当用户无法访问关键应用程序而其他建筑中的用户可以访问时，这会对用户的工作效率产生负面影响。
解决方案
作为 NETSCOUT® 的长期技术合作伙伴，IT 团队决定使用 nGeniusPULSE 进行综合测试，以监控建筑物之间的可用性和性能。nGeniusPULSE nPoints 部署在每栋建筑中，并设置为源/目标点，以隔离校园环。编写了一个脚本，用于亚秒级测试，该脚本配置为在建筑物矩阵中运行，以便每栋建筑持续测试对其他建筑物和公司数据中心的访问。当两栋建筑之间的测试无法完成时，nGeniusPULSE 仪表板会以视觉方式向 IT 团队发出警报。受影响的流量与 nGeniusPULSE 的警报完全一致；如果源和目标测试成功完成，则不会受到影响，但如果测试未完成 - 则表明可能存在光纤故障。根据这些信息，IT 发现 DWDM 线卡在升级过程中悄无声息地发生故障，导致部分故障影响部分校园。
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