实例探究 > Enbridge Pipelines Achieving Enterprise Information Management Intelligence with ARCHIBUS

Enbridge Pipelines Achieving Enterprise Information Management Intelligence with ARCHIBUS

公司规模

Large Corporate

地区

America

国家

Canada
United States

产品

ARCHIBUS On Demand
ARCHIBUS Preventive Maintenance
PeopleSoft
IT Remedy

技术栈

Active Directory
Web Central
PeopleSoft

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Customer Satisfaction
Digital Expertise

技术

功能应用 - 企业资源规划系统 (ERP)
应用基础设施与中间件 - 数据交换与集成
功能应用 - 远程监控系统

适用行业

公用事业
石油和天然气

适用功能

设施管理
商业运营

用例

预测性维护
远程资产管理

服务

系统集成
软件设计与工程服务

关于客户

Enbridge Pipelines Inc. is a major transporter and distributor of energy, specifically oil and natural gas, across North America. The company is supported by more than 6,000 employees in Canada and the United States. Enbridge has been experiencing significant growth due to the increasing demand for energy, leading to the addition of 2,000 new positions to manage their expanding network of pipelines and other facilities. The company operates offices in Toronto, Calgary, Edmonton, Superior, Wisconsin, Houston, Texas, and various field offices. In Edmonton alone, Enbridge occupies 660,000 square feet across six buildings. The company is focused on establishing standard business processes within an enterprise information management (EIM) system to streamline real estate and facilities management, improve productivity, and support its growing workforce and asset base.

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挑战

Enbridge Pipelines Inc. faced significant challenges due to rapid business growth, which led to a 33% increase in headcount, adding 2,000 new positions. This growth necessitated the acquisition and renovation of 220,000 square feet of new office space within a 12-month period. In Edmonton alone, the seated headcount increased from 1,550 to 1,950 within a year, with an expected further 20% growth rate company-wide. To manage this expansion, Enbridge needed to streamline its vacancy reporting, move management, departmental occupancy reporting, space forecasting, and floor plan management. The company relied heavily on ARCHIBUS to intelligently manage its growing workforce, property, and asset base. The goal was to establish standard business processes within a true enterprise information management (EIM) system to simplify real estate and facilities management business and technology processes, enhancing user productivity.

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解决方案

Enbridge implemented ARCHIBUS, an integrated IWMS, web-based solution, to support its enterprise information management (EIM) system. The company utilized ARCHIBUS On Demand and Preventive Maintenance at its Toronto office and planned to expand the use of ARCHIBUS for Space Management and Move Management across the organization. The system created a comprehensive, integrated employee database that provided granular views of employee and space information, simplifying the process of locating and moving staff. The database used an active directory feed as the basis, with PeopleSoft as the human resources system of record and IT Remedy managing email addresses and phone numbers. ARCHIBUS tracked details on specialized furniture, offices, and contractor end-date information, identifying when workspaces would become available. The roll-out supported multiple lines of business, including Gas, Liquids, and Corporate divisions, and was deployed from centralized servers in Toronto. Despite the challenges, the implementation of the active data feed architecture was successful, leading to immediate improvements in various areas.

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运营影响

Monthly space reporting became more accurate, generating precise occupancy vs. capacity and departmental occupancy figures.
On-boarding and move processes were simplified, making them easily executable and trackable by the entire move team.
Equipment deployments were planned and carried out with greater timeliness, with equipment lists available for viewing by all facilities and IT staff.
The system identified the location of embedded safety and environmental team members and provided more accurate tools for headcount scenario planning and reporting.
Access to up-to-date floor plans and space details improved, benefiting everyone with more precise data on building/floor occupancy and occupant special needs.

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数量效益

Enbridge's headcount increased by 33%, adding 2,000 new positions.
220,000 square feet of new office space was secured, renovated, and occupied within 12 months.
In Edmonton, seated headcount increased from 1,550 to 1,950 within a year.
The company expected a further 20% growth rate company-wide.

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