Case Studies > Enbridge Pipelines Achieving Enterprise Information Management Intelligence with ARCHIBUS

Enbridge Pipelines Achieving Enterprise Information Management Intelligence with ARCHIBUS

Customer Company Size

Large Corporate

Region

America

Country

Canada
United States

Product

ARCHIBUS On Demand
ARCHIBUS Preventive Maintenance
PeopleSoft
IT Remedy

Tech Stack

Active Directory
Web Central
PeopleSoft

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Digital Expertise

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Application Infrastructure & Middleware - Data Exchange & Integration
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Utilities
Oil & Gas

Applicable Functions

Facility Management
Business Operation

Use Cases

Predictive Maintenance
Remote Asset Management

Services

System Integration
Software Design & Engineering Services

About The Customer

Enbridge Pipelines Inc. is a major transporter and distributor of energy, specifically oil and natural gas, across North America. The company is supported by more than 6,000 employees in Canada and the United States. Enbridge has been experiencing significant growth due to the increasing demand for energy, leading to the addition of 2,000 new positions to manage their expanding network of pipelines and other facilities. The company operates offices in Toronto, Calgary, Edmonton, Superior, Wisconsin, Houston, Texas, and various field offices. In Edmonton alone, Enbridge occupies 660,000 square feet across six buildings. The company is focused on establishing standard business processes within an enterprise information management (EIM) system to streamline real estate and facilities management, improve productivity, and support its growing workforce and asset base.

The Challenge

Enbridge Pipelines Inc. faced significant challenges due to rapid business growth, which led to a 33% increase in headcount, adding 2,000 new positions. This growth necessitated the acquisition and renovation of 220,000 square feet of new office space within a 12-month period. In Edmonton alone, the seated headcount increased from 1,550 to 1,950 within a year, with an expected further 20% growth rate company-wide. To manage this expansion, Enbridge needed to streamline its vacancy reporting, move management, departmental occupancy reporting, space forecasting, and floor plan management. The company relied heavily on ARCHIBUS to intelligently manage its growing workforce, property, and asset base. The goal was to establish standard business processes within a true enterprise information management (EIM) system to simplify real estate and facilities management business and technology processes, enhancing user productivity.

The Solution

Enbridge implemented ARCHIBUS, an integrated IWMS, web-based solution, to support its enterprise information management (EIM) system. The company utilized ARCHIBUS On Demand and Preventive Maintenance at its Toronto office and planned to expand the use of ARCHIBUS for Space Management and Move Management across the organization. The system created a comprehensive, integrated employee database that provided granular views of employee and space information, simplifying the process of locating and moving staff. The database used an active directory feed as the basis, with PeopleSoft as the human resources system of record and IT Remedy managing email addresses and phone numbers. ARCHIBUS tracked details on specialized furniture, offices, and contractor end-date information, identifying when workspaces would become available. The roll-out supported multiple lines of business, including Gas, Liquids, and Corporate divisions, and was deployed from centralized servers in Toronto. Despite the challenges, the implementation of the active data feed architecture was successful, leading to immediate improvements in various areas.

Operational Impact

Monthly space reporting became more accurate, generating precise occupancy vs. capacity and departmental occupancy figures.
On-boarding and move processes were simplified, making them easily executable and trackable by the entire move team.
Equipment deployments were planned and carried out with greater timeliness, with equipment lists available for viewing by all facilities and IT staff.
The system identified the location of embedded safety and environmental team members and provided more accurate tools for headcount scenario planning and reporting.
Access to up-to-date floor plans and space details improved, benefiting everyone with more precise data on building/floor occupancy and occupant special needs.

Quantitative Benefit

Enbridge's headcount increased by 33%, adding 2,000 new positions.
220,000 square feet of new office space was secured, renovated, and occupied within 12 months.
In Edmonton, seated headcount increased from 1,550 to 1,950 within a year.
The company expected a further 20% growth rate company-wide.