El Pollo Loco’s Work Culture Takes Flight
公司规模
1,000+
地区
- America
国家
- United States
产品
- EthicsPoint® INCIDENT MANAGEMENT
- Whistleblower Hotline Intake
- Incident Management: EthicsPoint®
- Awareness Solutions
技术栈
- Centralized case management system
- Data Analysis Tools
实施规模
- Enterprise-wide Deployment
影响指标
- Employee Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
适用功能
- 人力资源
服务
- 数据科学服务
- 系统集成
关于客户
El Pollo Loco is the nation’s leading quick-service restaurant chain specializing in flame-grilled chicken. Founded in Mexico in 1975, El Pollo Loco’s success stems from the unique preparation of its award-winning “pollo,” fresh chicken marinated in a signature recipe of herbs, spices, citrus and garlic passed down from the founding family. The chain ended 2010 with a total of 412 restaurants located in nine U.S. states. The company has over 5,000 employees and is committed to maintaining a good relationship with its employees and customers. The company believes that in the restaurant industry, reputation is everything, and that includes reputation with employees as well as with customers.
挑战
El Pollo Loco, a leading quick-service restaurant chain specializing in flame-grilled chicken, was facing a challenge in maintaining a good relationship with its employees. The company was using a basic employee hotline service and a relatively disorganized case management system. With only spreadsheets and scattered notes, it was impossible to see any trends emerging in the data. The process was clearly inadequate for El Pollo Loco’s needs. The company wanted to generate employee communication and reduce legal risk by listening to feedback and acknowledging concerns. However, the existing system was not efficient in providing a systematic approach to documenting case assignments and streamlining workflow.
解决方案
El Pollo Loco chose EthicsPoint to provide a single case management product that could improve communication, identify trends and analyze data. The company worked with NAVEX’s Implementation Services team to configure the system to meet its specific needs. The case management system was set up within each division of the organization. Reports automatically go to the right manager. The system enables El Pollo Loco to keep track of each issue and resolution. The company then uses tools within the case management system to analyze the data, providing a greater ability to identify trends in the workplace.
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