Education Assistance Services Enhances Collections Productivity with LexisNexis® Accurint® for Collections
公司规模
11-200
地区
- America
国家
- United States
产品
- LexisNexis Accurint for Collections
技术栈
- Skip Tracing Tools
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 教育
- 金融与保险
适用功能
- 商业运营
用例
- 补货预测
- 资产跟踪
服务
- 系统集成
关于客户
Education Assistance Services, Inc. (EAS) is a national, for-profit collections agency that provides collection services for defaulted student loans and institution-based receivables on behalf of the federal government, colleges, universities, and other higher-education creditors throughout the United States. Founded in 2009, EAS competes in a mature marketplace against highly experienced, well-known national collections agencies. The company turned to LexisNexis® Accurint® for Collections in order to increase the efficiency of its workforce and collect more profitably.
挑战
As a start-up collection agency, EAS is challenged with competing against entrenched competition staffed by experts in collecting student loans. In order to jump-start growth, the company brought in loan industry veteran Don Taylor as president to lead the efforts to insure the firm’s ability to compete. Upon joining the company, Taylor realized that many of his agents had limited experience in collections and most had no experience in student loan collections. Furthermore, the agency had yet to invest in many critical resources, such as skip tracing tools, on which other firms rely on. Taylor was determined to find a way for EAS to discover and exploit a competitive advantage while implementing a lean, highly profitable operating structure that would protect margins.
解决方案
Taylor knew that collections agencies traditionally attempt to minimize their operating expenses by restricting access to third-party tools designed to help agents locate and contact debtors, thereby impeding employee productivity. As he looked for ways to develop a competitive advantage, Taylor theorized that providing agents with near unlimited access to the right skip tracing tool would raise recovery rates and lower other operating expenses. Prior to joining EAS, Taylor had used LexisNexis Accurint for Collections as his preferred skip tracing tool. Accurint for Collections is a powerful suite of debt collection data and skip tracing tools to help collections agencies identify assets and locate both individuals and businesses, thereby improving debt collections and enhancing operational efficiency. Taylor decided to test his theory by deploying Accurint for Collections at EAS and empowering his agents to use it as needed.
运营影响
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