DS Tech Success Story
公司规模
11-200
地区
- America
国家
- United States
产品
- Continuum Command
- Continuum Recover
- Continuum Fortify
- Continuum Assist
技术栈
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
- Security Operations Center (SOC)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 分析与建模 - 预测分析
- 网络安全和隐私 - 安全合规
- 功能应用 - 远程监控系统
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
- 销售与市场营销
用例
- 网络安全
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
关于客户
DS Tech is a managed service provider (MSP) based in the United States, specializing in delivering proactive support to help its customers achieve key business objectives. The company aims to provide better uptime and ease of operations for its clients, allowing them to focus on their core business activities. DS Tech sought a partner to enhance its own business operations, ultimately choosing Continuum for its comprehensive suite of solutions. The company serves various industries, including financial, manufacturing, and medical markets, and is committed to offering enterprise-level services at SMB prices.
挑战
DS Tech faced significant challenges with their previous RMM platform, which generated excessive ticket noise and false positives. This required substantial time and effort to manage, detracting from higher-value customer work. They needed a solution to improve the efficiency of their technicians and sought to add a 24x7 network operations center (NOC) for more responsive service. After consulting with peers in the Technology Assurance Group (TAG), DS Tech decided to partner with Continuum, which was highly recommended for its ability to reduce noise, improve scalability, and allow more focus on customer service.
解决方案
DS Tech implemented several Continuum solutions, including Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist. These tools helped reduce ticket noise and provided more accurate and actionable alerts, significantly decreasing the number of open tickets. The Continuum NOC and SOC provided round-the-clock coverage, allowing DS Tech to focus on higher-level customer work during business hours. Continuum Recover ensured reliable backups, while Continuum Fortify offered robust security measures. The partnership enabled DS Tech to deliver specialized industry solutions and enterprise-level services at competitive prices, enhancing their ability to win larger customers and sign more profitable deals.
运营影响
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