DS Tech Success Story
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuum Command
- Continuum Recover
- Continuum Fortify
- Continuum Assist
Tech Stack
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
- Security Operations Center (SOC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Predictive Analytics
- Cybersecurity & Privacy - Security Compliance
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
- Sales & Marketing
Use Cases
- Cybersecurity
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
DS Tech is a managed service provider (MSP) based in the United States, specializing in delivering proactive support to help its customers achieve key business objectives. The company aims to provide better uptime and ease of operations for its clients, allowing them to focus on their core business activities. DS Tech sought a partner to enhance its own business operations, ultimately choosing Continuum for its comprehensive suite of solutions. The company serves various industries, including financial, manufacturing, and medical markets, and is committed to offering enterprise-level services at SMB prices.
The Challenge
DS Tech faced significant challenges with their previous RMM platform, which generated excessive ticket noise and false positives. This required substantial time and effort to manage, detracting from higher-value customer work. They needed a solution to improve the efficiency of their technicians and sought to add a 24x7 network operations center (NOC) for more responsive service. After consulting with peers in the Technology Assurance Group (TAG), DS Tech decided to partner with Continuum, which was highly recommended for its ability to reduce noise, improve scalability, and allow more focus on customer service.
The Solution
DS Tech implemented several Continuum solutions, including Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist. These tools helped reduce ticket noise and provided more accurate and actionable alerts, significantly decreasing the number of open tickets. The Continuum NOC and SOC provided round-the-clock coverage, allowing DS Tech to focus on higher-level customer work during business hours. Continuum Recover ensured reliable backups, while Continuum Fortify offered robust security measures. The partnership enabled DS Tech to deliver specialized industry solutions and enterprise-level services at competitive prices, enhancing their ability to win larger customers and sign more profitable deals.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
