DS Tech Success Story
Company Size
11-200
Region
- America
Country
- United States
Product
- Continuum Command
- Continuum Recover
- Continuum Fortify
- Continuum Assist
Tech Stack
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
- Security Operations Center (SOC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Predictive Analytics
- Cybersecurity & Privacy - Security Compliance
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
- Sales & Marketing
Use Cases
- Cybersecurity
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
DS Tech is a managed service provider (MSP) based in the United States, specializing in delivering proactive support to help its customers achieve key business objectives. The company aims to provide better uptime and ease of operations for its clients, allowing them to focus on their core business activities. DS Tech sought a partner to enhance its own business operations, ultimately choosing Continuum for its comprehensive suite of solutions. The company serves various industries, including financial, manufacturing, and medical markets, and is committed to offering enterprise-level services at SMB prices.
The Challenge
DS Tech faced significant challenges with their previous RMM platform, which generated excessive ticket noise and false positives. This required substantial time and effort to manage, detracting from higher-value customer work. They needed a solution to improve the efficiency of their technicians and sought to add a 24x7 network operations center (NOC) for more responsive service. After consulting with peers in the Technology Assurance Group (TAG), DS Tech decided to partner with Continuum, which was highly recommended for its ability to reduce noise, improve scalability, and allow more focus on customer service.
The Solution
DS Tech implemented several Continuum solutions, including Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist. These tools helped reduce ticket noise and provided more accurate and actionable alerts, significantly decreasing the number of open tickets. The Continuum NOC and SOC provided round-the-clock coverage, allowing DS Tech to focus on higher-level customer work during business hours. Continuum Recover ensured reliable backups, while Continuum Fortify offered robust security measures. The partnership enabled DS Tech to deliver specialized industry solutions and enterprise-level services at competitive prices, enhancing their ability to win larger customers and sign more profitable deals.
Operational Impact
Quantitative Benefit
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