CARS24 如何利用聊天支持来推动销售并改善客户体验
技术
- 传感器 - 自动驾驶传感器
适用行业
- 汽车
适用功能
- 销售与市场营销
用例
- 对话机器人
- 智能停车
关于客户
CARS24 是一家技术优先的组织，专门从事二手车销售和购买。他们寻求为客户提供独特的数字购物和交易体验。
挑战
在 COVID-19 大流行期间，CARS24 的服务需求激增，导致支持量增加，客户查询的等待时间更长。
解决方案
CARS24 与 Haptik 合作构建了一个聊天机器人，可部署在其网站和应用程序上，帮助将用户对话转化为潜在客户，提供汽车评估，并提供常见问题解答的即时响应。
运营影响
数量效益
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