Dowd and Guild Inc. Empowers Team with eChempax
公司规模
11-200
地区
- America
国家
- United States
产品
- eChempax
- Chempax VB
技术栈
- Database Management
- Data Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 化学品
适用功能
- 商业运营
- 销售与市场营销
用例
- 远程资产管理
- 供应链可见性(SCV)
服务
- 数据科学服务
- 系统集成
关于客户
Dowd and Guild Inc. is a specialty chemical distributor based in San Ramon, California. The company serves the paint and coatings, graphic arts, adhesives, ink, composites, building products, plastics, and related markets in the Western and Southwest Regions of the United States. The company has been in operation since 1986. Dowd and Guild Inc. has thirteen locations and warehouses products in San Francisco, Los Angeles, Portland, Phoenix, Dallas, Salt Lake City, Denver, and Vancouver. The company prides itself on its experienced, knowledgeable, and solution-oriented sales, customer service, and administrative staff.
挑战
Dowd and Guild Inc. faced several challenges in their operations. They needed access to real-time data from anywhere and at any time of the day or night. The company was maintaining multiple databases, which caused many issues. They also wanted to enhance their reporting capabilities to allow decision-makers the ability to find solutions with confidence. The lack of a unified database was causing inefficiencies and errors in their operations. The company needed a solution that would streamline their operations and improve their decision-making process.
解决方案
Dowd and Guild Inc. implemented eChempax and Chempax VB to address their challenges. These solutions provided the team with access to important business information 24x7 from anywhere around the world, enabling them to make better-informed decisions and drive business success. The implementation of eChempax and Chempax VB streamlined communications and collaboration between sales and operations, resulting in a significant reduction of errors and turnaround for customers. The company saved a significant amount of time and effort by having a single database to reference information and notes. The integration of marketing, sales, and service data in eChempax with data from the main information system, Chempax, maximized information sharing.
运营影响
数量效益
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