Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Automox
- Symantec
- Cisco Meraki
- SCCM
技术栈
- Endpoint Management
- Patch Management
- Web-based Dashboard
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 网络安全和隐私 - 端点安全
- 功能应用 - 企业资产管理系统 (EAM)
- 功能应用 - 远程监控系统
适用行业
- 设备与机械
- Professional Service
适用功能
- 商业运营
- 维护
用例
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
T&E represents several equipment manufacturers for the Florida panhandle, Georgia, and Alabama by selling new machines and providing support and service. With a workforce of 600 employees, T&E manages 700 endpoints across these regions. The company has a long history of going the extra mile for its customers since its inception in 1943. T&E's commitment to customer service and support is evident in its operations, which include selling new machines and providing ongoing maintenance and support services.
挑战
Before Automox, Tractor and Equipment (T&E) used many services to manage its IT environment. Unfortunately, the Symantec anti-virus console lost idle devices, Cisco Meraki gave them application lists but didn’t export cleanly, and SCCM patch management was tough to maintain if the endpoints weren’t local. T&E needed complete visibility to see which endpoints were being patched, especially if they sat idle for a long time. Additionally, technicians in the field with their endpoints needed to stay connected, even if they weren’t using a VPN.
解决方案
Clint Freyeisen, Senior Help Desk - Information Technology, worked with Automox at his previous job and knew it could make a significant difference at T&E. Automox provided visibility into patching by allowing assets to be sorted into groups and running test groups before a mass patch. This ensured that all devices were patched successfully. The scheduling feature allowed updates to be pushed to devices outside working hours, ensuring no disruption to workflows. The web-based dashboard provided real-time visibility, significantly reducing the time spent on patching and allowing the team to complete more tasks efficiently.
运营影响
数量效益
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