Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Automox
- Symantec
- Cisco Meraki
- SCCM
Tech Stack
- Endpoint Management
- Patch Management
- Web-based Dashboard
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Equipment & Machinery
- Professional Service
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
T&E represents several equipment manufacturers for the Florida panhandle, Georgia, and Alabama by selling new machines and providing support and service. With a workforce of 600 employees, T&E manages 700 endpoints across these regions. The company has a long history of going the extra mile for its customers since its inception in 1943. T&E's commitment to customer service and support is evident in its operations, which include selling new machines and providing ongoing maintenance and support services.
The Challenge
Before Automox, Tractor and Equipment (T&E) used many services to manage its IT environment. Unfortunately, the Symantec anti-virus console lost idle devices, Cisco Meraki gave them application lists but didn’t export cleanly, and SCCM patch management was tough to maintain if the endpoints weren’t local. T&E needed complete visibility to see which endpoints were being patched, especially if they sat idle for a long time. Additionally, technicians in the field with their endpoints needed to stay connected, even if they weren’t using a VPN.
The Solution
Clint Freyeisen, Senior Help Desk - Information Technology, worked with Automox at his previous job and knew it could make a significant difference at T&E. Automox provided visibility into patching by allowing assets to be sorted into groups and running test groups before a mass patch. This ensured that all devices were patched successfully. The scheduling feature allowed updates to be pushed to devices outside working hours, ensuring no disruption to workflows. The web-based dashboard provided real-time visibility, significantly reducing the time spent on patching and allowing the team to complete more tasks efficiently.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
