Damartex’s Experience with Automox: Transforming IT Management with Ease and Efficiency
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Automox
- Symantec
- Cisco Meraki
- SCCM
Tech Stack
- Endpoint Management
- Patch Management
- Web-based Dashboard
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Equipment & Machinery
- Professional Service
Applicable Functions
- Maintenance
- Business Operation
Use Cases
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
T&E represents several equipment manufacturers for the Florida panhandle, Georgia, and Alabama by selling new machines and providing support and service. With a workforce of 600 employees, T&E manages 700 endpoints across these regions. The company has a long history of going the extra mile for its customers since its inception in 1943. T&E's commitment to customer service and support is evident in its operations, which include selling new machines and providing ongoing maintenance and support services.
The Challenge
Before Automox, Tractor and Equipment (T&E) used many services to manage its IT environment. Unfortunately, the Symantec anti-virus console lost idle devices, Cisco Meraki gave them application lists but didn’t export cleanly, and SCCM patch management was tough to maintain if the endpoints weren’t local. T&E needed complete visibility to see which endpoints were being patched, especially if they sat idle for a long time. Additionally, technicians in the field with their endpoints needed to stay connected, even if they weren’t using a VPN.
The Solution
Clint Freyeisen, Senior Help Desk - Information Technology, worked with Automox at his previous job and knew it could make a significant difference at T&E. Automox provided visibility into patching by allowing assets to be sorted into groups and running test groups before a mass patch. This ensured that all devices were patched successfully. The scheduling feature allowed updates to be pushed to devices outside working hours, ensuring no disruption to workflows. The web-based dashboard provided real-time visibility, significantly reducing the time spent on patching and allowing the team to complete more tasks efficiently.
Operational Impact
Quantitative Benefit
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