大昌行数字化转型：简化运营、提升客户体验
技术
- 平台即服务 (PaaS) - 应用开发平台
- 传感器 - 电导率传感器
适用行业
- 电网
- 电子产品
适用功能
- 维护
- 产品研发
用例
- 库存管理
- 人员跟踪与监控
服务
- 软件设计与工程服务
- 系统集成
关于客户
大昌行 (DCH) 是一家总部位于香港的领先贸易和分销公司，拥有 70 多年的经验。该公司拥有 16,000 名员工，业务遍及 13 个亚洲市场。大昌行通过五个主要业务部门提供商品和服务，包括汽车、食品、医疗保健、电器和物流。该公司的 IT 团队由首席信息官 Alan Chung 领导，由约 230 名专家组成，为不同业务部门提供服务。
挑战
大昌行 (DCH) 是一家总部位于香港、业务遍及 13 个亚洲市场的企业集团，面临着整合五个业务部门 IT 系统的挑战。该公司的 IT 格局高度分散，每个部门都针对其独特的挑战开发自己的应用程序。这导致数据分散且不一致，整合速度缓慢且成本高昂。该公司还严重依赖纸质流程。管理层需要对整个组织的流程进行集中查看，以便做出明智的决策并及时响应市场变化。需要改进的流程之一是电器维修服务，该服务高度人工化且效率低下，涉及电话预约、现场现金支付以及复杂的计费程序，大约需要一个月才能完成。
解决方案
为了应对这些挑战，DCH 在 2021 年采用了 OutSystems，这是一个灵活敏捷的应用程序开发平台。该公司开发了“DCH Smart Toolbox App - DigiFix”，这是一个端到端的电器客户和现场服务支持平台。该平台通过自动化客户、技术人员和 DCH 员工之间的沟通，改变了客户和管理体验。客户现在可以在线预订、获取报价并请求售后服务。该平台还提供对员工高效工作所需的所有信息的实时访问。除了 DigiFix 平台之外，DCH 还使用 OutSystems 来取代传统的工作流程系统，同时标准化和改进流程。其中包括新的数字工作空间、新的人力资源和财务门户以及取代旧 Notes Domino 应用程序的内部工作流程系统。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Remote Temperature Monitoring of Perishable Goods Saves Money
RMONI was facing temperature monitoring challenges in a cold chain business. A cold chain must be established and maintained to ensure goods have been properly refrigerated during every step of the process, making temperature monitoring a critical business function. Manual registration practice can be very costly, labor intensive and prone to mistakes.
Case Study
Hydro One Leads the Way In Smart Meter Development
In 2010, Ontario’s energy board mandated that time-of-use (TOU) pricing for consumers be available for all consumers on a regulated price plan. To meet this requirement, Hydro One needed to quickly deploy a smart meter and intelligent communications network solution to meet the provincial government’s requirement at a low cost. The network needed to cover Hydro One’s expansive service territory, which has a land mass twice the size of Texas, and its customers live in a mix of urban, rural, and remote areas, some places only accessible by air, rail, boat or snowmobile. Most importantly, the network needed to enable future enterprise-wide business efficiencies, modernization of distribution infrastructure and enhanced customer service. To meet these needs, Hydro One conceptualized an end-to-end solution leveraging open standards and Internet Protocols (IP) at all communication levels. The utility drew upon industry leaders like Trilliant to realize this vision.
Case Study
Selling more with Whirlpool
Whirlpool wanted to add connectivity to appliances and transform the company's relationship with customers. Traditionally, Whirlpool interaction with customers was limited to purchases made once every ten years. Connected washer and dryers provide exciting new features like remote management of start times and inter-machine communication.
Case Study
Cloud Solution for Energy Management Platform-Schneider Electric
Schneider Electric required a cloud solution for its energy management platform to manage high computational operations, which were essential for catering to client requirements. As the business involves storage and analysis of huge amounts of data, the company also needed a convenient and scalable storage solution to facilitate operations efficiently.
