Customer Success Story : Whirlpool
公司规模
Large Corporate
地区
- America
国家
- Mexico
- United States
产品
- Azuga’s plug and play OBDII device
技术栈
- OBD technology
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
适用行业
- 电子产品
适用功能
- 现场服务
用例
- 车队管理
服务
- 系统集成
关于客户
The Whirlpool Corporation is a Fortune 500 American multinational manufacturer and marketer of home appliances, headquartered in Michigan, United States. The company has an annual revenue of approximately $21 billion, 100,000 employees, and more than 70 manufacturing and technology research centers around the world. Whirlpool® Mexico’s Home Service Technician division had to cope with challenges like cutting costs, improving workflow efficiencies and increasing customer satisfaction.
挑战
Whirlpool Mexico customer service operations needed to better meet its commitments to customers and ensure that the Home Technician team was performing services on time. The customer needed a solution that would better capture what was happening in the field and technician time spent on each service call.
解决方案
Whirlpool Mexico implemented Azuga’s plug and play OBDII device throughout its fleet in 2015. As a leading global provider of connected vehicle technology, Azuga has the automotive knowledge to understand the nuances of OBD technology as implemented by vehicle manufacturers across the globe. Immediately following implementation, the company experienced a number of benefits such as ability to measure in real time driver behaviour, vehicle health, fleet optimisation and costs as well as actual versus planned customer visits.
运营影响
数量效益
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