Customer Success Story : Whirlpool
Customer Company Size
Large Corporate
Region
- America
Country
- Mexico
- United States
Product
- Azuga’s plug and play OBDII device
Tech Stack
- OBD technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Applicable Industries
- Electronics
Applicable Functions
- Field Services
Use Cases
- Fleet Management
Services
- System Integration
About The Customer
The Whirlpool Corporation is a Fortune 500 American multinational manufacturer and marketer of home appliances, headquartered in Michigan, United States. The company has an annual revenue of approximately $21 billion, 100,000 employees, and more than 70 manufacturing and technology research centers around the world. Whirlpool® Mexico’s Home Service Technician division had to cope with challenges like cutting costs, improving workflow efficiencies and increasing customer satisfaction.
The Challenge
Whirlpool Mexico customer service operations needed to better meet its commitments to customers and ensure that the Home Technician team was performing services on time. The customer needed a solution that would better capture what was happening in the field and technician time spent on each service call.
The Solution
Whirlpool Mexico implemented Azuga’s plug and play OBDII device throughout its fleet in 2015. As a leading global provider of connected vehicle technology, Azuga has the automotive knowledge to understand the nuances of OBD technology as implemented by vehicle manufacturers across the globe. Immediately following implementation, the company experienced a number of benefits such as ability to measure in real time driver behaviour, vehicle health, fleet optimisation and costs as well as actual versus planned customer visits.
Operational Impact
Quantitative Benefit
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