Customer Success Story: Spill Tackle Using Flock Freight to Close Deals
公司规模
11-200
地区
- America
国家
- United States
产品
- Flock Platform
技术栈
- Logistics Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 车队管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Spill Tackle Inc. is an innovative leader in industrial waste management, specializing in the manufacture of industrial-grade absorbents that are ethically sourced and environmentally friendly. The company is based in Mississippi and produces a line of organic, biodegradable, loose granular absorbents that offer quick and effective cleanup solutions for oil and chemical spills. Spill Tackle services customers across the United States and globally, catering to cost-conscious customers in the government, emergency services, and manufacturing industries. To meet the demands of their customers, Spill Tackle must optimize end-to-end operations to ensure faster shipping, guaranteed on-time delivery, and greater cost savings.
挑战
Spill Tackle, a manufacturer of industrial-grade absorbents, faced a significant challenge in their sales process due to the lack of upfront knowledge of shipping costs. The company's business model is based on moving products from manufacturing sites to distribution and customer sites. However, managing freight became a point of friction rather than a revenue driver. To close deals instantly, Spill Tackle’s inside sales team needed to know the cost of shipping upfront. With most of their shipments being six pallets or more, getting shipment quotes for Partial Truckload (PTL) was a cumbersome process involving multiple calls and emails, often taking up to two hours. This delay could potentially lead to lost sales.
解决方案
Spill Tackle partnered with Flock Freight to streamline their sales process and overcome the challenges associated with shipping logistics. Flock Freight's platform provides instant quoting, enabling Spill Tackle's sales team to generate a quote tailored to specific customer requirements during the sales call. This eliminated the need for hours of emails, chats, and calls that were previously required to receive a quote. The Flock Platform also offers transparency with no hidden fees or costs added to the shipment price. This visibility educates all parties on the cost of the transaction, instilling confidence in both Spill Tackle and their customers. In addition to the platform's capabilities, Spill Tackle also found excellent service with the people behind the technology, who were able to handle special requests to meet deadlines.
运营影响
数量效益
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