CUSTOMER SPOTLIGHT: Grand Casino Mille Lacs & Grand Casino Hinckley
公司规模
1,000+
地区
- America
国家
- United States
产品
- InfoGenesis® POS
- InfoGenesis Flex
- rGuest® Pay
- Agilysys LMS®
技术栈
- Point-to-Point Encryption (P2PE)
- Payment Information Proxy (PIP)
- Tokenization
- EMV-ready payment devices
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 网络安全和隐私 - 安全合规
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 设施管理
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
关于客户
Grand Casino Mille Lacs and Grand Casino Hinckley are two of Minnesota’s premiere entertainment facilities. Grand Casino Mille Lacs features a 494-room hotel, four restaurants, a fitness center, a convention facility, and several retail shopping outlets. Grand Casino Hinckley is among the largest casino hotels in the state, with 563 guest rooms, five restaurants, a fitness center, a spa, and a golf course. Both properties are owned and operated by the Mille Lacs Band of Ojibwe, a sovereign, federally recognized Indian tribe with more than 4,500 members.
挑战
The two Grand Casino properties needed integrated point-of-sale and payment gateway solutions that would optimize food, beverage, and retail service, while securing sensitive cardholder data. The management team required advanced features and functionality to boost efficiency and reduce the risks associated with credit card acceptance. They were looking for state-of-the-art technology that could streamline operations and enhance guest service. The properties had been longtime users of the Agilysys LMS® property management system and sought a suite of Agilysys solutions to meet their needs.
解决方案
Agilysys provided a suite of solutions including InfoGenesis® POS, InfoGenesis Flex, and rGuest® Pay. InfoGenesis® POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support. InfoGenesis Flex provides full point-of-sale functionality on a convenient tablet device, offering a guest-centric mobile experience. rGuest® Pay is a payment gateway solution that enables secure payment processing with features like validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and EMV-ready payment devices. These solutions were chosen for their ability to streamline food, beverage, and retail operations while ensuring data security and compliance with new card security regulations.
运营影响
数量效益
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