CUSTOMER SPOTLIGHT: Grand Casino Mille Lacs & Grand Casino Hinckley
Company Size
1,000+
Region
- America
Country
- United States
Product
- InfoGenesis® POS
- InfoGenesis Flex
- rGuest® Pay
- Agilysys LMS®
Tech Stack
- Point-to-Point Encryption (P2PE)
- Payment Information Proxy (PIP)
- Tokenization
- EMV-ready payment devices
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Facility Management
- Sales & Marketing
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Grand Casino Mille Lacs and Grand Casino Hinckley are two of Minnesota’s premiere entertainment facilities. Grand Casino Mille Lacs features a 494-room hotel, four restaurants, a fitness center, a convention facility, and several retail shopping outlets. Grand Casino Hinckley is among the largest casino hotels in the state, with 563 guest rooms, five restaurants, a fitness center, a spa, and a golf course. Both properties are owned and operated by the Mille Lacs Band of Ojibwe, a sovereign, federally recognized Indian tribe with more than 4,500 members.
The Challenge
The two Grand Casino properties needed integrated point-of-sale and payment gateway solutions that would optimize food, beverage, and retail service, while securing sensitive cardholder data. The management team required advanced features and functionality to boost efficiency and reduce the risks associated with credit card acceptance. They were looking for state-of-the-art technology that could streamline operations and enhance guest service. The properties had been longtime users of the Agilysys LMS® property management system and sought a suite of Agilysys solutions to meet their needs.
The Solution
Agilysys provided a suite of solutions including InfoGenesis® POS, InfoGenesis Flex, and rGuest® Pay. InfoGenesis® POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support. InfoGenesis Flex provides full point-of-sale functionality on a convenient tablet device, offering a guest-centric mobile experience. rGuest® Pay is a payment gateway solution that enables secure payment processing with features like validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and EMV-ready payment devices. These solutions were chosen for their ability to streamline food, beverage, and retail operations while ensuring data security and compliance with new card security regulations.
Operational Impact
Quantitative Benefit
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