Crown Products Improves Efficiency and Service with Omnitracs Roadnet Anywhere®
公司规模
11-200
地区
- America
国家
- United States
产品
- Roadnet Anywhere Plan
- Roadnet Anywhere Dispatch
技术栈
- GPS Tracking
- Real-Time Dashboard
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 传感器 - 全球定位系统
适用行业
- 包装
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 系统集成
- 培训
关于客户
Established in 1919, Crown Products started as a packaging supply distributor, with founder Bernard Klein selling paper bags from a pushcart in New York City. Over 91 years, the company has grown to include a janitorial supplies division. Their customer base includes manufacturers, distributors, building management companies, and local family-owned shops in the New York City, New Jersey, and Connecticut metropolitan areas. Crown Products is committed to providing timely and efficient deliveries to their diverse range of customers.
挑战
Crown Products began looking at routing and GPS tracking software when they realized they could be handling the coordination of drivers and daily deliveries with greater efficiency through technology. The ability to make timely and efficient deliveries was crucial for their business. Before using Roadnet Anywhere, they wouldn't know if drivers missed a stop until late in the day, which affected their ability to plan routes for the next day. They also faced constantly changing conditions that impacted customers' ability to accept deliveries, making it difficult to manage delivery exceptions effectively.
解决方案
Crown Products implemented Omnitracs Roadnet Anywhere to utilize its routing and GPS capabilities. Initially, they used the GPS feature to track drivers, which helped them discover and stop unauthorized use of company resources. The real-time dashboard functionality allowed them to manage delivery exceptions proactively, reroute drivers, and communicate effectively with customers. The system also enabled them to handle second runs efficiently, determining quickly whether they could accommodate new orders and preparing the warehouse for deliveries. The integration of Roadnet Anywhere improved communication between operations and customer service, allowing them to manage the delivery process up to the minute and provide proactive customer service.
运营影响
数量效益
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