Creval Sistemi e Servizi：使用 IBM 的流程自动化解决方案加速客户服务改进
公司规模
Large Corporate
地区
- Europe
国家
- Italy
产品
- IBM Integration Bus
- IBM Business Process Manager
- IBM Operational Decision Manager
- IBM Bluemix
技术栈
- Enterprise Service Bus (ESB)
- Process Automation
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 过程控制与优化
- 远程资产管理
- 需求计划与预测
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Creval Sistemi e Servizi 是一家位于意大利松德里奥的信息和通信技术服务提供商。该公司为其母公司 Credito Valtellinese Group 的银行提供服务。该集团由几家专业公司和三家商业银行组成，通过 526 个分支机构的网络为意大利 20 个地区中的 11 个地区提供服务。与许多组织一样，Creval Sistemi e Servizi 正在应对商业世界中正在进行的数字化转型。该公司的主要挑战是适应这个快速变化的世界并成为变革的推动者。该公司的业务需求变化速度比以往任何时候都快，并且它依赖于一个耗时且成本高昂的核心银行应用程序。
挑战
Creval Sistemi e Servizi 是其母公司 Credito Valtellinese Group 银行的信息和通信技术服务提供商，该公司面临着适应商业世界快速变化的数字化转型的挑战。该公司的核心银行应用程序变更耗时且成本高昂，这减慢了其对不断变化的业务需求的响应速度。该公司试图将其速度较慢的核心银行应用程序与快速变化的速度和创新要求分离开来。作为这项计划的一部分，Creval Sistemi e Servizi 希望实现流程自动化，以加速和改善客户服务。它还试图让知识型员工能够自行创建流程，而无需 IT 部门的参与。
解决方案
Creval Sistemi e Servizi 使用 IBM Integration Bus 软件创建了企业服务总线 (ESB)，将前端系统与现有后端系统分离。这使该公司能够加快对不断变化的业务需求的响应速度。然后，该公司使用 IBM Business Process Manager 和 IBM Operational Decision Manager 软件来自动化其流程。该组织确定，一家典型的银行使用大约 2,000 个流程，而需要大量人工干预的流程可能会占用员工 60% 以上的时间。Business Process Manager 平台帮助 Creval Sistemi e Servizi 使其业务用户在设计和交付流程时尽可能自主。Business Process Manager 软件与 Operational Decision Manager 规则引擎集成。该组织还在探索使用云来加速支持其业务的简单项目。
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