Compass Coffee Case Study
公司规模
11-200
地区
- America
国家
- United States
产品
- NetSuite
- ShipHawk
技术栈
- ERP
- eCommerce
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 食品与饮料
适用功能
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around the Washington, D.C. area where 'Real Good Coffee' is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.
挑战
Compass Coffee, with 16 locations and a rapidly growing eCommerce business, needed a shipping solution that would integrate with NetSuite and support its eCommerce fulfillment requirements. The company ships nationwide and guarantees next-day shipping for all orders, but its order fulfillment processes weren’t automated and they lacked visibility into its eCommerce orders. Compass Coffee strives to deliver an exceptional experience from the time an order is placed until it arrives at the customer’s doorstep, which means delivering an accurate order on time, every time, and offering flexible shipping options. Prior to adopting ShipHawk, Compass Coffee’s team spent a disproportionate amount of time on manual order fulfillment and verifying accuracy instead of growing the company’s eCommerce division.
解决方案
Since implementing ShipHawk, Compass Coffee has been able to streamline the order fulfillment process and boost order accuracy from 95% to more than 99%. The ShipHawk team supported Compass Coffee every step of the way and even came out to its warehouse in Washington, D.C., to fine-tune the solution and even help pack a few orders while they were there. ShipHawk has also helped Compass Coffee consolidate customer interactions. Before implementation, the team spent a lot of time engaging customers to verify shipping details and other basic details. Now, that process is automated and ShipHawk is able to leverage different shipping methods to ensure the shipping service level the customer selects is met while also saving costs.
运营影响
数量效益
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