社区健康网络推动员工参与，提供卓越的护理体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- IBM Kenexa Survey Enterprise
技术栈
- IBM Social Business solution
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
技术
- 分析与建模 - 预测分析
适用行业
- 医疗保健和医院
适用功能
- 人力资源
服务
- 系统集成
- 培训
关于客户
社区健康网络是一家领先的非营利性医疗系统，成立于 1956 年。该组织在印第安纳州中部经营着五家医院和 200 多个护理点。社区健康网络拥有 10,000 多名员工，提供全面的护理服务。该组织致力于提供高质量的护理体验，并将员工敬业度视为组织绩效的关键推动因素。员工对愿景、使命和战略越执着，他们就越有动力为患者提供最高质量的护理。
挑战
社区健康网络 (Community Health Network) 是一家领先的非营利性医疗系统，在印第安纳州中部拥有五家医院和 200 多个医疗点，面临着吸引、留住和培养人才的挑战。该组织认识到，员工敬业度是组织绩效的关键推动因素。员工对愿景、使命和战略的投入程度越高，他们就越有动力为患者提供最高质量的医疗服务。然而，由于组织规模庞大，人才管理带来了复杂的挑战。
解决方案
Community Health Network 实施了基于 IBM Kenexa Survey Enterprise 软件的 IBM Social Business 解决方案。IBM 团队与 Community Health Network 的高级利益相关者合作，了解组织的文化、了解其愿景并确定其希望衡量的员工敬业度的关键方面。新的敬业度调查包括以下项目：确定员工考虑在其他公司寻找工作的频率、他们对 Community Health Network 作为雇主的满意度以及他们将该组织推荐为理想工作场所的可能性。通过使用 IBM Kenexa 平台和 BIC 医疗保健调查的数据将调查结果与其他医疗保健提供商的标准进行比较，Community Health Network 获得了跟踪其人才管理计划对整个组织的影响的背景信息。
运营影响
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