Community Health Network drives employee engagement to deliver exceptional care experiences
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM Kenexa Survey Enterprise
Tech Stack
- IBM Social Business solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
Services
- System Integration
- Training
About The Customer
Community Health Network is a leading not-for-profit health system established in 1956. The organization operates five hospitals and more than 200 sites of care across central Indiana. Employing more than 10,000 people, Community Health Network offers a comprehensive range of care services. The organization is committed to delivering high-quality care experiences and sees employee engagement as a key enabler of organizational performance. The more committed their people are to their vision, mission, and strategy, the more inspired they are to deliver the highest quality of care to their patients.
The Challenge
Community Health Network, a leading not-for-profit health system with five hospitals and more than 200 sites of care across central Indiana, was facing the challenge of attracting, retaining, and developing talent across its organization. The organization recognized that employee engagement was a key enabler of organizational performance. The more committed their people were to their vision, mission, and strategy, the more inspired they would be to deliver the highest quality of care to their patients. However, due to the scale of its organization, talent management posed complex challenges.
The Solution
Community Health Network implemented an IBM Social Business solution based on IBM Kenexa Survey Enterprise software. The IBM team worked with senior stakeholders at Community Health Network to understand the culture of the organization, capture its vision, and identify the key aspects of employee engagement it was looking to measure. The new engagement survey includes items to identify how frequently employees are thinking of looking for work with another company, how satisfied they are with Community Health Network as an employer, and how likely they are to recommend the organization as a great place to work. By comparing the results of the survey with norms for other healthcare providers using the IBM Kenexa platform and data from the BIC healthcare survey, Community Health Network gains the context to track the impact its talent management initiatives are having across the organization.
Operational Impact
Quantitative Benefit
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