Committed To Customer Service
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Raymond® lift trucks
- Raymond CoastPRO® system
- Reach-Fork® trucks
- Swing-Reach® trucks
技术栈
- AC-powered lift trucks
- Cold-storage conditioning package
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 功能应用 - 仓库管理系统 (WMS)
- 功能应用 - 车队管理系统 (FMS)
适用行业
- 食品与饮料
- 零售
适用功能
- 仓库和库存管理
- 物流运输
用例
- 仓库自动化
- 车队管理
- 库存管理
服务
- 系统集成
- 培训
关于客户
Maines Paper & Food Service, Inc. is a leading distributor in the foodservice industry, operating nine distribution centers in the eastern and midwestern United States. The company stocks a wide range of products necessary for businesses to offer foodservice to their patrons, including food and beverage products and flatware. Maines serves various sectors, including restaurants, universities, hospitals, golf courses, and cruise lines. The company is known for its focus on customer service and its commitment to maintaining high service levels and profitability.
挑战
Maines Paper & Food Service, Inc. needed a material handling partner to help achieve higher service levels and profitability while reducing time-consuming lift truck equipment management. The company required reliable lift trucks to handle specific applications in both ambient and cold-temperature environments. Additionally, Maines needed a solution to ensure all operators were properly trained to meet OSHA’s lift truck training requirements.
解决方案
Maines chose The Raymond Corporation and its authorized Sales and Service Center network to provide a fleet of 174 Raymond® lift trucks, including pallet trucks, Reach-Fork® trucks, orderpickers, and Swing-Reach® trucks. These trucks handle specific applications in both ambient and cold-temperature environments. The pallet trucks feature the Raymond CoastPRO® system, which enhances productivity by reducing the time needed to walk back and forth during order picking. Raymond also installed extra guards on some of the counterbalanced lift trucks to protect the hydraulics and baselegs during turns around racks. To ensure proper training, Maines utilizes Raymond’s operator training program for new hires, recertifications, and refresher training.
运营影响
数量效益
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