Committed To Customer Service
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Raymond® lift trucks
- Raymond CoastPRO® system
- Reach-Fork® trucks
- Swing-Reach® trucks
Tech Stack
- AC-powered lift trucks
- Cold-storage conditioning package
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Warehouse Automation
- Fleet Management
- Inventory Management
Services
- System Integration
- Training
About The Customer
Maines Paper & Food Service, Inc. is a leading distributor in the foodservice industry, operating nine distribution centers in the eastern and midwestern United States. The company stocks a wide range of products necessary for businesses to offer foodservice to their patrons, including food and beverage products and flatware. Maines serves various sectors, including restaurants, universities, hospitals, golf courses, and cruise lines. The company is known for its focus on customer service and its commitment to maintaining high service levels and profitability.
The Challenge
Maines Paper & Food Service, Inc. needed a material handling partner to help achieve higher service levels and profitability while reducing time-consuming lift truck equipment management. The company required reliable lift trucks to handle specific applications in both ambient and cold-temperature environments. Additionally, Maines needed a solution to ensure all operators were properly trained to meet OSHA’s lift truck training requirements.
The Solution
Maines chose The Raymond Corporation and its authorized Sales and Service Center network to provide a fleet of 174 Raymond® lift trucks, including pallet trucks, Reach-Fork® trucks, orderpickers, and Swing-Reach® trucks. These trucks handle specific applications in both ambient and cold-temperature environments. The pallet trucks feature the Raymond CoastPRO® system, which enhances productivity by reducing the time needed to walk back and forth during order picking. Raymond also installed extra guards on some of the counterbalanced lift trucks to protect the hydraulics and baselegs during turns around racks. To ensure proper training, Maines utilizes Raymond’s operator training program for new hires, recertifications, and refresher training.
Operational Impact
Quantitative Benefit
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