CM Group Drives Virtual Onboarding and Consistent Messaging with Mindtickle
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Mindtickle
- CM Group Knowledge Hub
技术栈
- Mindtickle
- Lessonly
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 人力资源
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
CM Group is a company based in Nashville, Tennessee. Founded in 2017, the company operates in the Information Technology and Services industry. The company has over 700 employees globally. CM Group’s global enablement team needed to bring all of their brands into one unified readiness platform that all of their employees could use. Two of their brands were already using Lessonly, while another used Mindtickle. When the COVID-19 pandemic began, the quarantine accelerated CM Group’s need to implement Mindtickle for its entire workforce across the globe.
挑战
When the COVID-19 pandemic hit, CM Group’s entire company shifted to working remotely. This meant they were faced with a challenge they hadn’t experienced before: finding ways to onboard new hires virtually. On top of this, CM Group still had to train and motivate their existing employee base remotely. They had access to multiple enablement platforms but were struggling to streamline them into one consistent process. CM Group’s global enablement team needed to bring all of their brands into one unified readiness platform that all of their employees could use. Two of their brands were already using Lessonly, while another used Mindtickle. When the COVID-19 pandemic began, the quarantine accelerated CM Group’s need to implement Mindtickle for its entire workforce across the globe.
解决方案
With a pressing need to roll out onboarding and training programs remotely throughout the pandemic, CM Group’s enablement team opted to consolidate their enablement platforms to create the CM Group Knowledge Hub. The Knowledge Hub acts as a collaborative onboarding experience for new hires, while also serving as a source for regular updates for seasoned team members. By implementing new strategies like Missions using Mindtickle, CM Group is able to ensure their entire customer-facing team is trained on consistent messaging and processes. Transitioning to Mindtickle, they created one learning site called the CM Group Knowledge Hub and quickly moved their existing enablement content over to their new readiness platform. Mindtickle’s single sign-on capability made it as simple as clicking a button for employees to get started.
运营影响
数量效益
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