MindTickle > Case Studies > CM Group Drives Virtual Onboarding and Consistent Messaging with Mindtickle

CM Group Drives Virtual Onboarding and Consistent Messaging with Mindtickle

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Mindtickle
CM Group Knowledge Hub

Tech Stack

Mindtickle
Lessonly

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Digital Expertise

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Functions

Human Resources
Business Operation

Use Cases

Remote Collaboration
Remote Control

Services

Software Design & Engineering Services
System Integration

About The Customer

CM Group is a company based in Nashville, Tennessee. Founded in 2017, the company operates in the Information Technology and Services industry. The company has over 700 employees globally. CM Group’s global enablement team needed to bring all of their brands into one unified readiness platform that all of their employees could use. Two of their brands were already using Lessonly, while another used Mindtickle. When the COVID-19 pandemic began, the quarantine accelerated CM Group’s need to implement Mindtickle for its entire workforce across the globe.

The Challenge

When the COVID-19 pandemic hit, CM Group’s entire company shifted to working remotely. This meant they were faced with a challenge they hadn’t experienced before: finding ways to onboard new hires virtually. On top of this, CM Group still had to train and motivate their existing employee base remotely. They had access to multiple enablement platforms but were struggling to streamline them into one consistent process. CM Group’s global enablement team needed to bring all of their brands into one unified readiness platform that all of their employees could use. Two of their brands were already using Lessonly, while another used Mindtickle. When the COVID-19 pandemic began, the quarantine accelerated CM Group’s need to implement Mindtickle for its entire workforce across the globe.

The Solution

With a pressing need to roll out onboarding and training programs remotely throughout the pandemic, CM Group’s enablement team opted to consolidate their enablement platforms to create the CM Group Knowledge Hub. The Knowledge Hub acts as a collaborative onboarding experience for new hires, while also serving as a source for regular updates for seasoned team members. By implementing new strategies like Missions using Mindtickle, CM Group is able to ensure their entire customer-facing team is trained on consistent messaging and processes. Transitioning to Mindtickle, they created one learning site called the CM Group Knowledge Hub and quickly moved their existing enablement content over to their new readiness platform. Mindtickle’s single sign-on capability made it as simple as clicking a button for employees to get started.

Operational Impact

After making the decision to consolidate platforms, CM Group experienced a fast and easy transition to Mindtickle.
With a sales readiness platform in place, employees at CM Group were being onboarded and trained effectively and consistently.
CM Group leveraged its features to onboard new employees in the COVID-19 era. CM Group’s onboarding was originally nine hours of content presented in person, but it needed to be restructured to accommodate virtual learning.
Rather than simply replacing in-person training sessions with long Zoom calls, CM Group hosts content on Mindtickle to create an engaging onboarding experience.

Quantitative Benefit