Christopherson 商务旅行案例研究
公司规模
1,000+
地区
- America
国家
- United States
产品
- Domo
- AirPortal®
技术栈
- Data Aggregation
- Real-time Dashboard
- Business Reporting
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 销售与市场营销
用例
- 需求计划与预测
- 供应链可见性(SCV)
服务
- 数据科学服务
- 系统集成
关于客户
Christopherson Business Travel 是一家旅游管理公司，专注于旅游技术和优质客户服务。该公司被《Business Travel News》评为美国第 11 大商务旅行社。Christopherson 在五个提供全方位服务的地点开展业务，2016 年为全国 900 多家公司和组织预订了超过 6 亿美元的旅行。该公司开发了自己的专有商务旅行软件 AirPortal®。
挑战
旅行管理公司 Christopherson Business Travel 的专有商务旅行软件 AirPortal® 面临挑战。由于任何时候都有数百万笔交易通过其系统，该公司希望找到一种方法来汇总实时仪表板上的数据。这将使客户和内部员工更好地了解他们如何花费旅行预算。该公司需要汇总来自多个来源和输入的数据，并希望整合业务报告结构。
解决方案
Christopherson 向其客户经理推出了 Domo，以便与客户分享与他们的消费和旅行习惯相关的定制卡片。这有助于客户做出更好的决策，改善整体客户体验，并提高所提供的旅行分析的质量。客户现在无需使用基本的旅行管理报告系统，而是可以访问丰富的数据，而这些数据是他们无法通过 Christopherson 和 Domo 以外的任何地方获得的。客户可以查看员工正在使用的航空公司、汽车租赁和连锁酒店的平均预订率，以及允许进行综合报告的详细指标。然后，Christopherson 可以利用这些数据，代表其客户与供应商协商折扣。
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