Christopherson Business Travel Case Study
Company Size
1,000+
Region
- America
Country
- United States
Product
- Domo
- AirPortal®
Tech Stack
- Data Aggregation
- Real-time Dashboard
- Business Reporting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Sales & Marketing
Use Cases
- Demand Planning & Forecasting
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
Christopherson Business Travel is a travel management company that specializes in travel technology and superior customer service. The company is ranked as the 11th largest business travel agency in the US by Business Travel News. Christopherson operates from five full-service locations and has booked more than $600 million in travel in 2016 for more than 900 companies and organizations across the country. The company builds its own proprietary business travel software, AirPortal®.
The Challenge
Christopherson Business Travel, a travel management company, was facing a challenge with its proprietary business travel software, AirPortal®. With millions of transactions flowing through its systems at any given moment, the company wanted a way to aggregate the data in a real-time dashboard. This would provide clients and internal employees better insights into how they are spending their travel budgets. The company needed to bring together data from multiple sources and inputs and was looking to consolidate the business reporting structure.
The Solution
Christopherson rolled out Domo to its account managers to share custom cards with its clients related to their spending and travel habits. This helps customers make better decisions, improves the overall customer experience, and increases the quality of travel analytics offered. Instead of using a basic travel management reporting system, clients can now access rich data they wouldn’t be able to get anywhere else except through Christopherson and Domo. Clients have visibility into average booking rates for the airlines, car rentals, and hotel chains that employees are using and detailed metrics that allow for consolidated reporting. Christopherson can then take that data and help negotiate discounts with vendors on behalf of its clients.
Operational Impact
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