Chapman University Implements Informer for Self-Service Reporting
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Informer
技术栈
- Web Reporting
- LDAP Authentication
- Live Excel Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
技术
- 平台即服务 (PaaS) - 数据管理平台
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据可视化
适用行业
- 教育
适用功能
- 商业运营
服务
- 软件设计与工程服务
- 系统集成
关于客户
Chapman University, located in the United States, is a private university that offers a wide range of undergraduate and graduate programs. The university's IT team, led by William Parks, is responsible for supporting the management and delivery of student, faculty, financial, alumni, and donor information across the organization. With over 100 end-users running approximately 65 scheduled reports on a weekly and daily basis, the university needed a solution to empower end-users to create ad-hoc reports and access data directly from their desktops, reducing the dependency on the IT department.
挑战
The IT team at Chapman University faced a significant challenge in providing self-service reporting capabilities to reduce the resources committed to customized reports. End-users across several departments were highly dependent on the IT department for assistance with reporting tasks, such as creating computed columns. This dependency led to a backlog of requests and delayed access to necessary information. The goal was to eliminate the multiple requests IT was receiving and provide faster results to end-users.
解决方案
Chapman University implemented Informer, a web-based reporting solution recommended by several other schools. After a successful 30-day trial, Informer was selected as a cost-effective solution to securely access data anytime, anywhere via the web. Informer empowered decision-makers to make reporting changes, freeing up IT resources to focus on more critical systems problems. The solution provided features such as scheduling and emailing reports, querying on multiple files, Live Excel integration, LDAP authentication, and flexible role security, making it easier for end-users to access and manipulate data in real-time.
运营影响
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