Chapman University Implements Informer for Self-Service Reporting
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Informer
Tech Stack
- Web Reporting
- LDAP Authentication
- Live Excel Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Education
Applicable Functions
- Business Operation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Chapman University, located in the United States, is a private university that offers a wide range of undergraduate and graduate programs. The university's IT team, led by William Parks, is responsible for supporting the management and delivery of student, faculty, financial, alumni, and donor information across the organization. With over 100 end-users running approximately 65 scheduled reports on a weekly and daily basis, the university needed a solution to empower end-users to create ad-hoc reports and access data directly from their desktops, reducing the dependency on the IT department.
The Challenge
The IT team at Chapman University faced a significant challenge in providing self-service reporting capabilities to reduce the resources committed to customized reports. End-users across several departments were highly dependent on the IT department for assistance with reporting tasks, such as creating computed columns. This dependency led to a backlog of requests and delayed access to necessary information. The goal was to eliminate the multiple requests IT was receiving and provide faster results to end-users.
The Solution
Chapman University implemented Informer, a web-based reporting solution recommended by several other schools. After a successful 30-day trial, Informer was selected as a cost-effective solution to securely access data anytime, anywhere via the web. Informer empowered decision-makers to make reporting changes, freeing up IT resources to focus on more critical systems problems. The solution provided features such as scheduling and emailing reports, querying on multiple files, Live Excel integration, LDAP authentication, and flexible role security, making it easier for end-users to access and manipulate data in real-time.
Operational Impact
Quantitative Benefit
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