CBIZ Navigates Diverse Application Landscape With iWay BPA Suite
公司规模
1,000+
地区
- America
国家
- United States
产品
- iWay Business Proccess Automation Suite
- iWay Service Manager
- iWay SQL Server adapter
技术栈
- Oracle
- Microsoft SQL Server
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- Professional Service
适用功能
- 商业运营
- 人力资源
用例
- 过程控制与优化
服务
- 系统集成
- 培训
关于客户
CBIZ is one of the foremost professional services companies in the U.S., providing a comprehensive range of outsourced business services, products, and solutions to help organizations manage their finances, employees, and technology. Its offerings include accounting, employee benefits, property and casualty insurance, retirement plans, and more. The company has a small IT team of 33 home-based staff members and 52 field technicians supporting 6,000 employees across 140 offices. Over the years, the company followed an enterprise software strategy that included purchasing best-of-breed software applications for human resources (HR), customer relationship management (CRM), time and billing, scheduling, and other key operations. These applications rely on relational databases, such as Oracle and Microsoft SQL Server, to store and share information.
挑战
CBIZ, a professional services company in the U.S., provides a comprehensive range of outsourced business services, products, and solutions to help organizations manage their finances, employees, and technology. Over the years, the company followed an enterprise software strategy that included purchasing best-of-breed software applications for human resources (HR), customer relationship management (CRM), time and billing, scheduling, and other key operations. These applications rely on relational databases, such as Oracle and Microsoft SQL Server, to store and share information. However, the organization’s small IT team struggled to integrate those systems cohesively. CBIZ had difficulty creating a uniform, high-quality data store that ensured accuracy and minimized manual data entry and auditing procedures.
解决方案
CBIZ solved these challenges by creating a custom integration engine powered by Business Process Automation (BPA) software from iWay Software, a division of Information Builders. iWay powers a BPA hub called Navigator, and links these information systems as part of a mature data management strategy called source-of-truth. The entire process of transforming, exchanging, updating, and validating data as it is loaded into this hub and distributed to other applications is completely managed by iWay. iWay eliminated the need to create point-to-point interfaces for more than 1,000 bidirectional points of data sharing, dramatically reducing development and maintenance efforts. Additionally, Navigator has improved information accuracy and integrity, while increasing the productivity of the company’s data-entry personnel.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
