实例探究 > Casa II Online Payments

Casa II Online Payments

公司规模
1,000+
地区
  • America
国家
  • Canada
产品
  • Condo Control
  • Stripe
技术栈
  • Online Payment Systems
  • Mobile Property Management App
  • Data Encryption
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
  • Revenue Growth
技术
  • 网络安全和隐私 - 安全合规
  • 功能应用 - 企业资源规划系统 (ERP)
  • 功能应用 - 远程监控系统
适用功能
  • 商业运营
  • 设施管理
用例
  • 楼宇自动化与控制
  • 建筑能源管理
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
Casa II is a luxury condominium located on the border of Yorkville, Toronto, home to 470 units and over 1,000 residents. The residents are primarily high-income professionals and young adults who lead busy lifestyles and expect high levels of service and convenience. Miryam Scanga, the assistant property manager, has been in her role for over two years, handling day-to-day accounting, client payments, and other operational responsibilities. Casa II has embraced digital property management to enhance convenience and efficiency for its residents.
挑战
Casa II management faced significant challenges in handling deposits and payments efficiently. The major concerns included loss of revenue due to the lack of a payment system for elevator usage, manual payment options that were time-consuming and expensive, and security issues related to handling cash transactions. These challenges necessitated a solution that could streamline payment processes, ensure security, and provide convenience to residents.
解决方案
Casa II implemented Condo Control (CC) and Stripe to address their payment challenges. Stripe was introduced to provide secure, convenient, and easy-to-use online payment solutions. This allowed residents to book and pay for amenities such as guest suites, party rooms, and service elevators online, 24/7. The integration of Stripe also enabled prompt return of deposits and streamlined the payment process, reducing the need for manual refunds. Additionally, Stripe's security features, including data encryption and transaction monitoring, ensured the safety of online payments. The reporting capabilities within Stripe allowed the accounting team to consolidate and monitor transactions easily.
运营影响
  • Productivity has increased for the property management and accounting teams due to reduced paperwork and manual labor.
  • Miryam has more time to focus on pressing issues, enhancing overall operational efficiency.
  • Residents are extremely happy with the increased convenience of making online payments and deposits 24/7.
  • The accounting team benefits from easy transaction consolidation and transparent reporting capabilities.
  • Residents are more engaged with the condo community and are more likely to utilize on-site amenities.
数量效益
  • Significant uplift in amenity bookings since the implementation of Stripe in early 2017.
  • Reduction in paperwork and manual processes, leading to time savings for the property management team.

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