CARTO for Telecoms & Big Data: Crowdx Analyzing Big Data for Even Bigger Customer Returns
公司规模
1,000+
国家
- Worldwide
产品
- Crowdx Dashboard
- CARTO's Location Intelligence Platform
技术栈
- Data Visualization
- Big Data Analytics
- Location Intelligence
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 大数据分析
- 分析与建模 - 实时分析
适用行业
- 电信
适用功能
- 商业运营
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 系统集成
关于客户
Crowdx is a telecommunications analytics firm that specializes in crowd sourced technology. The firm enables true insights on customer experience by using modern crowd sourcing techniques to improve network quality and operational efficiency. Among the world’s largest telecoms analysis operations, Crowdx is a leading supplier of data analysis and crowd sourced big data solutions.
挑战
The telecommunications industry has limited visibility of the end customer quality experience. Assessing mobile phone users' needs is challenging due to barriers of access to actual, accurate customer experience related information. The two standard methods of collecting network quality information, through a drive test and by collecting data within the network from nodes, are either costly and inefficient or only provide an estimation and a very limited network centric view of the customer experience. Telecoms struggled to analyze trends and variances in traditional formats. In some cases, they lacked pertinent information to make timely decisions and take corrective action.
解决方案
Crowdx set out to develop an accurate and agile data-visualization set of dashboards to display cell towers and network quality related information sourced by mobile devices used by real customers. The Crowdx dashboard is capable of analyzing metrics, such as signal strength, network availability, reliability, internet speeds, and application performance. The goal was to implement an innovative dashboard to help with network planning, maintenance, optimization, and benchmarking. The incorporation of CARTO into the Crowdx dashboard includes layers, real time data visualization, and scalable APIs. The dashboard enables users to view where their mobile signals are the strongest, as well as their competitors, with a simple toggle feature.
运营影响
数量效益
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