Carbon Guerrilla: Helping Customers Think Green, Save Green
公司规模
SME
地区
- Europe
国家
- United Kingdom
产品
- Zendesk
技术栈
- Cloud-based Solution
- Multi-channel Support
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Environmental Impact Reduction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 质量保证
服务
- 系统集成
- 软件设计与工程服务
关于客户
Based in the UK, Carbon Guerrilla is passionate about helping businesses record, track, and manage carbon emissions. The company’s cloud-based solution allows companies to access a powerful, scalable system designed to accurately measure carbon, produce incisive management reports, and highlight areas for improvement. Carbon Guerrilla helps businesses achieve significant cost savings while complying with the latest carbon compliance legislation and demonstrating their green credentials.
挑战
When the United Kingdom’s Carbon Reduction Commitment Energy Efficiency Scheme (CRCEES) went into effect in April 2010, the nation’s larger companies scrambled to find tools that would help them measure and optimize their carbon emissions. Several major vendors responded by rolling out powerful new solutions—often with a hefty price tag. Carbon Guerrilla took a different approach, and from its inception in March 2010, the company aimed to put carbon accounting tools into the hands of as many companies as possible, at an affordable price. It faced the challenge of creating a robust carbon accounting platform from scratch and needed to implement a trouble ticket system to both manage its software development process and handle support tickets from customers.
解决方案
Carbon Guerrilla had a clear list of priorities in mind for its support solution. As a small company with a distributed workforce, 'anytime, anywhere' access was a major requirement. Carbon Guerrilla also wanted real-time information on all of its support tickets. As planned, Carbon Guerrilla initially used Zendesk as a trouble ticket system for support requests from its own developers. 'Having Zendesk enabled us to keep track of bugs and other issues so that we could resolve them quickly and get our product out to a very hungry market,' recalls Peter James, Propaganda and Propagation Manager at Carbon Guerrilla. Now that Carbon Guerrilla’s customer base is steadily increasing, Zendesk’s scalable solution empowers the company to manage support requests from across the country. 'Customers who subscribe to our platinum plan have an impressive array of features at their disposal,' says James. 'We get lots of ‘how do I?’ questions. Everything comes in through Zendesk, which makes it easy for us to route and escalate tickets across our three tiers of support.'
运营影响
数量效益
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