Infobip > 实例探究 > 通过对话增强客户体验和支持效率

通过对话增强客户体验和支持效率

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技术
  • 网络与连接 - 5G
适用行业
  • 金融与保险
  • 国家安全与国防
适用功能
  • 销售与市场营销
用例
  • 篡改检测
  • 资产跟踪
服务
  • 云规划/设计/实施服务
关于客户
CambioReal 是一家总部位于巴西的汇款公司,为巴西和海外超过 100,000 名客户提供服务,帮助用户在国际上汇款和收款,而无需支付传统汇款方式的高额费用。
挑战
用户安全问题、复杂的注册流程以及超负荷的客户支持
解决方案
对话以获得更快、更方便的支持和注册以及更好的客户体验
运营影响
  • The implementation of Infobip's Conversations led to significant improvements in CambioReal's operations. Customer satisfaction levels greatly improved, as reflected in user feedback praising the sense of security they felt using the service. The registration process was made faster and easier with WhatsApp, allowing customers to complete the process from start to finish on their mobile devices. CambioReal's agents found the solution user-friendly, and managers were able to improve handling by tracking agent performance, overseeing communication, assigning statuses to conversations, and tracking customer feedback in the cloud contact center solution.

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