BUTEC：顾问知识库
公司规模
11-200
地区
- Europe
国家
- Germany
产品
- DocuWare
技术栈
- Document Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
- 人力资源
服务
- 系统集成
关于客户
BUTEC Büro für Umwelt und Technologieberatung GmbH 是一家领先的咨询公司，成立于 1995 年。该公司专注于环境保护、质量管理和工作场所安全。BUTEC 通过提供有关工作场所安全等领域监管的专家建议，帮助客户保持法律合规性。该公司以向客户提供定制解决方案而非标准的现成概念而自豪。BUTEC 为欧洲各种规模的客户提供支持，包括制造商和服务公司。该公司总裁 Thorsten Heinze 博士是化学博士，也是一位充满热情的 IT 专家。
挑战
BUTEC 是一家领先的咨询公司，业务涉及环境保护、质量管理和工作场所安全，在管理不断增长的文件量方面面临挑战。公司不断增长的客户群和提供长期咨询服务的趋势导致信息量激增。搜索纸质档案变得越来越繁琐，导致重复劳动和检索时间过长。即使创建中央归档流程也不足以缓解这些问题。该公司需要一个能够有效管理其文件并提供灵活知识库的解决方案。
解决方案
BUTEC 于 2003 年实施了文档管理系统 (DMS) DocuWare。DMS 旨在创建一个灵活的知识库。该系统具有高度开放性，允许独立调整文件柜结构、简化管理和全文搜索功能。DocuWare 用于管理公司内部文件，如会计和人力资源文件、租赁协议和汽车保险文件。他们还设置了客户专用文件柜和一个用于“知识与法律”的中央文件柜。使用 Heinze 博士配置的预定义结构，可以快速索引和组织存储在这个广泛的文件池中的所有文档。DMS 已成为他们十名员工的必备工具，所有新创建的电子文档或传入文档都存储在档案中。
运营影响
数量效益
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