Building a bank that can surprise and delight with Power BI
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- Microsoft Power BI
技术栈
- Microsoft Power BI
- Microsoft Stack
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据可视化
适用行业
- 金融与保险
适用功能
- 商业运营
服务
- 数据科学服务
- 系统集成
关于客户
Metro Bank, established in London in 2010, aimed to redefine the traditional banking experience by focusing on exceptional customer service. The bank offered unique services such as seven-day-a-week store hours and quick account setup, which allowed customers to open an account and receive a debit card within minutes. This innovative approach led to rapid growth, with the bank doubling in size year after year and amassing over 500,000 customer accounts. Metro Bank's commitment to creating 'fans' rather than just customers has been a driving force behind its success, emphasizing the importance of understanding and meeting customer needs.
挑战
Metro Bank, a rapidly growing bank in London, needed a business intelligence (BI) solution to provide deeper and more detailed information about customer interactions across various channels such as stores, online, telephony, and mobile. As the bank expanded, it faced challenges in delivering the right information to the right people at the right time to maintain its innovative and personalized customer service. The existing BI solution was insufficient for the bank's growing needs, prompting the search for a more dynamic, visually appealing, and user-friendly solution.
解决方案
Metro Bank implemented Microsoft Power BI as its sole business intelligence solution due to its seamless integration with the existing Microsoft stack and ease of use for employees. Power BI provided a dynamic, visually appealing, and user-friendly platform that allowed Metro Bank to track customer interactions, internal metrics, and more. The solution enabled the bank to analyze data from call center operations, mobile and internet banking, customer dissatisfaction reports, and staffing and workload planning. By leveraging Power BI, Metro Bank could collect rich details and make them easily accessible through personalized dashboards, helping employees identify and address issues before they impacted customer relationships.
运营影响
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