Bringing clients into the digital revolution via Atera’s App Center
公司规模
1-10
地区
- America
国家
- Canada
产品
- Atera
- Emsisoft
技术栈
- Real-time Alerts
- Integrated IT Solutions
- Multilayered Cybersecurity Products
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 网络安全
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
适用功能
- 商业运营
- 质量保证
用例
- 网络安全
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
Lauer3 is a Canadian Managed IT Services Provider specializing in offering IT services to small and medium-sized businesses (SMBs). Their services include backup management for client data, computer deployments, server management, email, website management, hosting, and more. Despite having only four employees and one administrator, Lauer3 has successfully serviced many satisfied clients. Their small, nimble team allows them to offer services at a lower price point, enabling their customers to spend more on other essential needs. Lauer3 leverages Atera’s App Center to stay ahead of competitors and provide robust IT solutions efficiently.
挑战
Lauer3, a Canadian Managed IT Services Provider, faced the challenge of providing high-quality, low-cost IT services to small and medium-sized businesses (SMBs). As a small company with only four employees and one administrator, they needed to stay nimble and resourceful. Additionally, they had to find and deploy leading security solutions to meet various client needs. The company aimed to maintain a competitive edge by offering services at a lower price point, allowing their customers to allocate more budget to other necessities. To achieve this, Lauer3 needed a solution that would enable them to be proactive in addressing potential issues and provide a marketplace of integrated IT solutions, including a suite of multilayered cybersecurity products.
解决方案
Lauer3 utilized Atera’s App Center to address their challenges. Specifically, they partnered with Emsisoft, which offers a multilayered suite of cybersecurity products. Through Atera, Lauer3 technicians set up real-time alerts to notify them of any errors with Emsisoft or when a new update needs to be patched. These alerts enable Lauer3 to be proactive and address potential issues before they escalate into problems for their customers. The App Center also allows Managed Service Providers (MSPs) like Lauer3 to deploy integrated software to managed devices, saving significant time on manual installation and patching. By leveraging Atera’s App Center, Lauer3 can offer more robust solutions while minimizing the time spent on provisioning and deploying partner solutions. This integration allows MSPs to monitor every aspect of their client's devices and networks, including the activity of Emsisoft, ensuring comprehensive IT management and security.
运营影响
数量效益
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