通过自动化提高运营效率：Stone & Browning 案例研究
技术
- 分析与建模 - 计算机视觉软件
适用行业
- 建筑物
- 金融与保险
适用功能
- 设施管理
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Stone & Browning Property Management 是一家物业管理公司，成立于 2014 年，总部位于佛蒙特州巴里。该公司经营多种物业组合，从小型多户公寓大楼和公寓协会到商业建筑。该公司由马克·布朗宁 (Mark Browning) 和鲁本·斯通 (Reuben Stone) 在大学最后一年看到家乡对专业物业管理的需求后创立。该公司目前在巴里和伯灵顿地区管理着 1,000 多个单位，拥有 22 名团队成员。该公司以其客户服务而自豪，旨在为业主、投资者和居民提供更好的体验。
挑战
Stone & Browning Property Management 是一家经营混合物业组合的公司，由于缺乏强大的物业管理软件，在运营效率方面遇到了困难。该公司在巴里和伯灵顿地区管理着 1,000 多个单位，正在使用 Buildium 和 Propertyware，但这些解决方案无法满足他们的需求。该公司的长期愿景是将数量增加到 1,500 台，并且需要一种能够根据其愿景进行扩展的技术解决方案。他们所在地区缺乏专业的物业管理公司，这增加了他们的挑战。该公司还面临工作流程效率低下的问题，特别是在会计和报告方面，因为他们必须管理不同大楼的大量账单。
解决方案
Stone & Browning 求助于 AppFolio Property Manager 来提高运营效率。入职流程是无缝的，团队能够快速开始看到使用强大系统的价值。该公司使用 AppFolio 中的智能账单输入功能来快速扫描账单并自动预先填充账单上的内容，这有助于其财务部门保持井井有条。他们还利用自动化营销工具来节省时间并更快地发布职位空缺。该公司还为居民提供自助数字工具，使他们能够提供无摩擦的体验，从而提高满意度和保留率。该公司还使用 AppFolio Investment Management，为其所有者和投资者提供透明度和可访问性。 AppFolio 还自动化并简化了许多手动流程，让团队有更多时间专注于更高价值的任务。
运营影响
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