Boosting Operational Efficiency through Automation: A Case Study on Stone & Browning
Technology Category
- Analytics & Modeling - Computer Vision Software
Applicable Industries
- Buildings
- Finance & Insurance
Applicable Functions
- Facility Management
- Sales & Marketing
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
Stone & Browning Property Management is a property management company established in 2014 and based in Barre, Vermont. The company operates a mixed portfolio of properties ranging from smaller, multifamily apartment complexes and condo associations to commercial buildings. The company was founded by Mark Browning and Reuben Stone in their last year of college after seeing a need for professional property management in their hometown. The company now manages more than 1,000 units across the Barre and Burlington area and has 22 team members. The company prides itself on its customer service and aims to deliver a better experience to owners, investors, and residents.
The Challenge
Stone & Browning Property Management, a company operating a mixed portfolio of properties, was struggling with operational efficiency due to the lack of a robust property management software. The company, which manages over 1,000 units across Barre and Burlington area, was using Buildium and Propertyware, but these solutions were not meeting their needs. The company had a long-term vision of growing to 1,500 units and needed a technology solution that could scale with their vision. The lack of a professional property management company in their area added to their challenges. The company was also struggling with inefficient workflows, particularly in accounting and reporting, due to the large number of bills they had to manage across different buildings.
The Solution
Stone & Browning turned to AppFolio Property Manager to increase their operational efficiency. The onboarding process was seamless and the team was able to start seeing the value of using a robust system quickly. The company used the Smart Bill Entry feature in AppFolio to quickly scan bills and automatically pre-populate things on the bill, which helped their finance department stay organized. They also leveraged automated marketing tools to save time and post vacancies faster. The company also provided self-service digital tools for their residents, enabling them to provide a frictionless experience that drove satisfaction and retention. The company also used AppFolio Investment Management, which provided transparency and accessibility for their owners and investors. AppFolio also automated and simplified a lot of manual processes, giving the team more time to focus on higher-value tasks.
Operational Impact
Quantitative Benefit
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