Observe.AI > 实例探究 > 提高合规性和转化率:保险公司物联网案例研究

提高合规性和转化率:保险公司物联网案例研究

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技术
  • 网络安全和隐私 - 安全合规
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 教育
  • 金融与保险
适用功能
  • 质量保证
  • 销售与市场营销
用例
  • 基于使用的保险
  • 虚拟培训
服务
  • 测试与认证
  • 培训
关于客户
该公司是一家领先的直接面向消费者的房主保险技术公司,提供全数字化的房主保险,具有优雅的用户体验、准确的定价以及快速、高质量的理赔服务。他们是一个快速发展的组织,需要改进入职计划和销售培训,以提高通话转化率。
挑战
该公司希望有一个平台能够提供数据驱动的方法来培训其保险代理人,同时确保合规性并提供更高效的流程,从而提高销售配额的实现率。他们面临着手动且低效的卖家反馈、缺乏绩效评估的上下文证据以及需要保护敏感客户信息等挑战。
解决方案
该公司实施了 Observe.AI,这是一个为保险代理人提供有针对性的情境辅导的平台,自动识别表现最好和最差的人,并在编辑敏感信息的同时提供客户对话的整体视图。 Observe.AI 的团队仪表板允许管理人员监控绩效、发现趋势并调整脚本或流程。该平台还促进大规模个性化辅导,并促进以人为本的入职计划。
运营影响
  • The implementation of Observe.AI has brought about significant operational improvements for the Company. The platform has enabled the company to level up low performers, ensure compliance, and boost onboarding programs, leading to a 10% improvement in their conversion and close rate. The Company has been able to provide personalized coaching at scale, fostering a culture of continuous improvement. The use of Observe.AI’s Selective Redaction Solution has also allowed the Company to meet compliance requirements while maintaining the integrity of the call, providing a holistic view of customer conversations while easily redacting sensitive details. The platform has also been instrumental in supporting the Company's six-week onboarding program for new reps, offering an additional layer of support and helping to improve retention and overall performance metrics for sales teams.
数量效益
  • 5% improvement in average scores within three months of using Observe.AI
  • 10% increase in the number of binds closed per agent per month within eight months
  • 30% reduction in agent fails

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