Biopelle, Inc. 案例研究
公司规模
11-200
地区
- America
国家
- United States
产品
- Acumatica’s Financial Management
- Acumatica’s Customer Management
- Acumatica’s Distribution Management Suites
技术栈
- ERP
- CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Biopelle 是一家创新的美容医学护肤公司。该公司向医生、医疗诊所和水疗中心销售恢复活力和健康护肤产品。Biopelle 成立于 2005 年，是 Ferndale Pharma Group Inc. 的一个部门，提供一系列护肤技术，包括生长因子、视黄醇、增白剂、去角质剂和可定制的护肤方案。该公司位于密歇根州芬代尔，从事医疗保健行业。Biopelle 的理念包括提供卓越的客户服务，公司一直在寻找更高效的运营方式。
挑战
Biopelle 是一家护肤品公司，其运营业务采用 SagePro 100。但是，Sage 中的生产计划和预测是手动且繁琐的。财务总监必须手动将数据输入 Excel 并为运营总监创建报告。创建物料清单也是一个挑战，因为 Sage 从错误的地方提取库存并产生负余额。外部销售团队使用 Act!，但现场数据访问速度很慢。由于没有集成到 ERP 数据，销售代表在销售时缺乏有价值的信息。为了获得所需信息，销售代表必须联系总部并请求更新订单。他们使用 Excel 和 Adobe 创建了多份报告并每天通过电子邮件发送给销售代表，以便他们了解最新情况。当 Sage 通知 Biopelle 他们将不再支持 SagePro 100 时，该公司开始寻找一款能够满足 Biopelle 所有需求的 ERP。
解决方案
Biopelle 决定从 SagePro 100 改用 Acumatica。该公司购买了 Acumatica 的财务管理、客户管理和分销管理套件，并获得了永久许可证，托管在本地。Acumatica 合作伙伴 SBS Group 帮助 Biopelle 设置了软件。该软件的设置方式使每个人都可以按照自己需要的方式使用它。Acumatica 允许销售代表随时连接并访问他们被授予的权限级别内的数据。他们可以查看过去订购过的客户并获取报告。通过访问 CRM，他们可以看到客户服务团队输入的注释和活动。Acumatica 的子帐户结构允许 Biopelle 使用自定义信息填充字段并获得以前无法获得的见解。
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