BI Improves Services for Those In Need
公司规模
1,000+
地区
- America
国家
- Canada
产品
- WebFOCUS
- iWay Service Manager
技术栈
- Business Intelligence
- Enterprise Integration Software
- GIS technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
The Ministry of Alberta Seniors and Community Supports is an Alberta provincial ministry in Canada. It is responsible for developing and delivering programs and services to approximately 385,000 seniors and 37,000 disabled persons. The ministry manages accommodation standards for long-term care facilities and the Education Property Tax Assistance for Seniors program. It also creates productivity reports to monitor how efficiently its agents are serving senior citizens. The ministry is planning to let users customize their own portal environments in the future.
挑战
The Ministry of Alberta Seniors and Community Supports was facing challenges in providing a proactive approach to reporting and developing efficient procedures for addressing client needs. Processors had limited access to client data, which slowed down the processing of client requests. Managers also had difficulty tracking workers’ performance. The ministry was also facing internal growth and demand for its services escalated. Users at various levels of the organization needed a simple, easy-to-use interface, the power to accurately drill down through the information, and the ability to export information in a wide range of reporting formats.
解决方案
The ministry partnered with Information Builders to build a standard BI environment that combines data from multiple information systems to quickly process requests and share information throughout the ministry. They developed a customized product roadmap – a solution that provided the ministry with flexible license terms so it could meet current needs yet have the option to scale at a later date. The ministry used data adapters from Information Builders’ iWay Software division to directly access production data, postponing the necessity of building an operational data store and data warehouse. They then installed Information Builders WebFOCUS as the foundation of a new enterprise-wide BI environment, in conjunction with enterprise content management support. Both software environments are now accessible through the ministry’s intranet portal.
运营影响
数量效益
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