BI Improves Services for Those In Need
Company Size
1,000+
Region
- America
Country
- Canada
Product
- WebFOCUS
- iWay Service Manager
Tech Stack
- Business Intelligence
- Enterprise Integration Software
- GIS technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Cities & Municipalities
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
The Ministry of Alberta Seniors and Community Supports is an Alberta provincial ministry in Canada. It is responsible for developing and delivering programs and services to approximately 385,000 seniors and 37,000 disabled persons. The ministry manages accommodation standards for long-term care facilities and the Education Property Tax Assistance for Seniors program. It also creates productivity reports to monitor how efficiently its agents are serving senior citizens. The ministry is planning to let users customize their own portal environments in the future.
The Challenge
The Ministry of Alberta Seniors and Community Supports was facing challenges in providing a proactive approach to reporting and developing efficient procedures for addressing client needs. Processors had limited access to client data, which slowed down the processing of client requests. Managers also had difficulty tracking workers’ performance. The ministry was also facing internal growth and demand for its services escalated. Users at various levels of the organization needed a simple, easy-to-use interface, the power to accurately drill down through the information, and the ability to export information in a wide range of reporting formats.
The Solution
The ministry partnered with Information Builders to build a standard BI environment that combines data from multiple information systems to quickly process requests and share information throughout the ministry. They developed a customized product roadmap – a solution that provided the ministry with flexible license terms so it could meet current needs yet have the option to scale at a later date. The ministry used data adapters from Information Builders’ iWay Software division to directly access production data, postponing the necessity of building an operational data store and data warehouse. They then installed Information Builders WebFOCUS as the foundation of a new enterprise-wide BI environment, in conjunction with enterprise content management support. Both software environments are now accessible through the ministry’s intranet portal.
Operational Impact
Quantitative Benefit
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