Beech Hill Freight Wins More Business Through Providing Exceptional Customer Experience
公司规模
11-200
地区
- America
国家
- Canada
- United States
产品
- Rose Rocket 3PL Software
- Rose Rocket TMS
- Rose Rocket Customer Portal
技术栈
- 3PL Software
- Transportation Management System (TMS)
- Customer Portal
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 远程资产管理
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Beech Hill Freight Brokerage is a leading freight brokerage firm based in Guelph, Ontario, and Halifax, Nova Scotia. The company specializes in Less-than-Truckload (LTL) services within Canada and the United States. Founded by Greg Cox, who has a deep-rooted history in the trucking industry, Beech Hill is committed to offering exceptional customer service and experience. Cox's passion for the industry and his desire to build strong customer relationships led him to start Beech Hill Freight, aiming to provide more than just transactional orders.
挑战
Beech Hill Freight Brokerage, a premier freight brokerage firm, faced the challenge of differentiating itself in an industry where customer experience is often overlooked. The company aimed to build strong customer relationships rather than just providing transactional orders. To achieve this, they needed the right team and tools to enhance their operational efficiency and customer experience.
解决方案
To enhance their customer experience and operational efficiency, Beech Hill Freight implemented Rose Rocket’s 3PL Software and The Customer Portal. The Customer Portal allowed customers to submit orders, track statuses, and obtain documents at their convenience, thereby streamlining operations and improving visibility. This self-service element enabled Beech Hill to refocus time savings into optimizing rates for customers, fostering more meaningful relationships. The ease of use and quick setup of the Customer Portal further reinforced Beech Hill's commitment to being customer-centric. Additionally, the Rose Rocket TMS was used as the primary tool for managing daily operations, saving time in order management and invoicing processes.
运营影响
数量效益
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