实例探究 > BCDR is OneSource of a Healthy Business

BCDR is OneSource of a Healthy Business

公司规模
SME
地区
  • America
国家
  • United States
产品
  • Datto SIRIS
技术栈
  • Virtualization
  • Backup and Recovery
  • Cloud Services
实施规模
  • Departmental Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
  • Digital Expertise
技术
  • 基础设施即服务 (IaaS) - 备份与恢复
  • 基础设施即服务 (IaaS) - 云计算
适用行业
  • 医疗保健和医院
  • Professional Service
适用功能
  • 商业运营
  • 设施管理
服务
  • 系统集成
  • 云规划/设计/实施服务
关于客户
Primary Care Associates is a physician's office that deals with critical patient records, including digital x-rays, on a daily basis. The healthcare provider relies heavily on their server infrastructure to store and access these vital records for patient diagnosis and treatment. The company operates in a high-stakes environment where any downtime can severely impact their ability to provide timely medical care. They reached out to OneSource Technology, a Kansas-based Managed Service Provider (MSP) that serves various industries, including healthcare, accounting firms, and law firms, to resolve their server failure issue.
挑战
Primary Care Associates, a healthcare provider, faced a critical situation when their main server containing vital digital x-rays failed. The server's warranty had expired, and replacing it would have caused significant downtime, impacting their ability to diagnose and treat patients. The urgency of the situation required a swift and effective solution to avoid operational disruption.
解决方案
OneSource Technology quickly diagnosed the server issue and determined that fixing the old server was not worth the time and effort. Instead, they booted up a virtual copy of the failed server using their Datto SIRIS device within an hour. This virtual server was a significant upgrade, running much faster than the old one. Primary Care Associates operated in this recovery environment for three months while OneSource ordered and implemented a new physical server. The data was then seamlessly migrated to the new server, thanks to the Datto SIRIS device. This approach allowed Primary Care to avoid a rushed decision and ensured a strategic, well-thought-out replacement of their server infrastructure.
运营影响
  • The recovery process was seamless for Primary Care Associates, with negligible downtime.
  • The virtual server provided by Datto SIRIS was a significant upgrade, running faster than the old server.
  • The solution allowed Primary Care to avoid a knee-jerk reaction and make a strategic decision for server replacement.
  • The frequency of backups and ease-of-use of the Datto solution were highly beneficial for Primary Care, given their data changes several times an hour.
  • The fast recovery time made Datto a perfect fit for the healthcare industry, ensuring minimal disruption to patient care.
数量效益
  • The recovery environment was operational for three months, providing ample time for a strategic server replacement.
  • The downtime was negligible compared to the days it would have taken with a cloud-only solution.

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