BCDR is OneSource of a Healthy Business
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Datto SIRIS
Tech Stack
- Virtualization
- Backup and Recovery
- Cloud Services
Implementation Scale
- Departmental Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
Primary Care Associates is a physician's office that deals with critical patient records, including digital x-rays, on a daily basis. The healthcare provider relies heavily on their server infrastructure to store and access these vital records for patient diagnosis and treatment. The company operates in a high-stakes environment where any downtime can severely impact their ability to provide timely medical care. They reached out to OneSource Technology, a Kansas-based Managed Service Provider (MSP) that serves various industries, including healthcare, accounting firms, and law firms, to resolve their server failure issue.
The Challenge
Primary Care Associates, a healthcare provider, faced a critical situation when their main server containing vital digital x-rays failed. The server's warranty had expired, and replacing it would have caused significant downtime, impacting their ability to diagnose and treat patients. The urgency of the situation required a swift and effective solution to avoid operational disruption.
The Solution
OneSource Technology quickly diagnosed the server issue and determined that fixing the old server was not worth the time and effort. Instead, they booted up a virtual copy of the failed server using their Datto SIRIS device within an hour. This virtual server was a significant upgrade, running much faster than the old one. Primary Care Associates operated in this recovery environment for three months while OneSource ordered and implemented a new physical server. The data was then seamlessly migrated to the new server, thanks to the Datto SIRIS device. This approach allowed Primary Care to avoid a rushed decision and ensured a strategic, well-thought-out replacement of their server infrastructure.
Operational Impact
Quantitative Benefit
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