NETSCOUT > 实例探究 > 改进 IT 服务:Banco Votorantim 和 NETSCOUT 案例研究

改进 IT 服务:Banco Votorantim 和 NETSCOUT 案例研究

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技术
  • 网络与连接 - WiFi
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
  • 零售
适用功能
  • 质量保证
用例
  • 库存管理
  • 交通监控
服务
  • 云规划/设计/实施服务
  • 测试与认证
关于客户
Banco Votorantim 是巴西最大的私营银行之一。他们通过位于巴西主要城市的办事处提供批发银行、财富管理和消费金融服务。他们还提供工资贷款、学生融资和信用卡等产品。
挑战
Banco Votorantim 运营着复杂的企业网络来支持其在巴西和国际上的分支机构。他们需要更深入地了解整个网络的语音和数据应用服务,以便进行深入的实时分析。
解决方案
Banco Votorantim 求助于 NETSCOUT,为其数据中心和分支机构提供可见性和服务保证。他们利用多个 InfiniStream 设备实施了 nGeniusONE 服务保证平台,用于在数据中心进行监控。他们还部署了 OptiView XG、TruView Live 和 nGeniusPulse 来支持分支机构。为了防御 DDoS 攻击,他们选择了 Arbor APS 和 Arbor Cloud。
运营影响
  • The NETSCOUT solution has enabled Banco Votorantim to address problems quickly to avoid issues impacting customers or business units. The nGeniusONE platform for monitoring their Data Centers has shown the traffic and behavior of applications in the environment in a non-intrusive and uncomplicated way. This has allowed the bank to monitor the actual user experience and the quality of the services provided by IT, drastically reducing the time spent in identifying problems involving network and applications. This has enabled the bank to quickly solve incidents before they become a risk for the Bank’s business continuity. The bank has also achieved full network availability with the combination of Arbor APS and Arbor Cloud, which protects its network from different types of DDoS attacks and keeps its applications and services always available to employees and customers.
数量效益
  • Improved quality of the services provided by IT to their customers
  • Reduced time in identifying issues involving network and applications
  • Proactive measures to prevent downtime affecting service delivery

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